Executive assistants possess a broad skill set and provide direct support to executive leadership. This executive assistant course will prepare you for two important certifications in your career: the International Association of Administrative Professionals (IAAP) Certified Administrative Professional (CAP) and the Microsoft Office Specialist (MOS) Expert credentials.
During this CAP and Microsoft Office certification training, you will learn the intricacies of organizational communication, office and records management, and human resources fundamentals, among other topics. Next, this executive assistant training reviews how to use Microsoft Office programs like Word, Excel, and PowerPoint. Earning your MOS Expert certification demonstrates your proficiency in the Office suite.
Upon completion and eligibility, you will receive vouchers for the CAP certification exam and the MOS certification exams for: Word, Excel, PowerPoint, and Access. The vouchers cover the fee to sit for the certifying exam upon eligibility. Proctor fees may apply, which are not included.
Instructor(s):Deven Matthews
Deven Matthews is a tenured professor with over a decade of higher education experience and extensive expertise in course design, hybrid instruction, and applied learning. An accomplished author and curriculum developer, he specializes in translating complex management concepts into practical, skill-based learning. Deven is known for mentoring students and creating engaging, career-ready programs that bridge theory and real-world practice.
Becky Swaim
Becky Swaim has taught since 2000, focusing on Administrative Assistant Fundamentals, Administrative Assistant Applications, and Individual Excellence. She holds a Bachelor of Arts in Speech Communication from California State University, Long Beach. Her experience includes managing large staff in medical billing and collections and as a program manager to various medical practices.
Tracy Berry
Tracy Berry has been a senior graphic designer/programmer, instructor, and consultant since 1993. She helps organizations optimize and streamline data solutions. She teaches both onsite and online courses and has her CTT (Certified Technical Trainer) certification. Tracy specializes in teaching graphics, desktop publishing, web design, reporting/productivity applications, Microsoft Office, as well as the creation of online courses with software from leading vendors.
Requirements:
Hardware Requirements:
- This course must be taken on a PC. Macs are not compatible.
Software Requirements:
- PC: Windows 10 or later. (Windows 11 users, it is recommended to have 8-16GB of RAM for best results.)
- Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
- Microsoft Office 365, 2021 or 2019 (not included in enrollment). While you can use an older version of Microsoft Office, if you do, there will be some differences between your version and what you see in the course.
- Adobe Acrobat Reader.
- Software must be installed and fully operational before the course begins.
Other:
- Email capabilities and access to a personal email account.
Instructional Material Requirements:
The instructional materials required for this course are included in enrollment. Textbook assignments in each lesson of the CAP course will be linked to the eBook for the designated reading.
- The Administrative Professional: Technology and Procedures (eBook)
The following digital textbook for the Management Training course is accessed via links in the course lessons:
- Management, 15th Edition, by Richard Daft (eBook)
Hide Syllabus
Lesson 1
- Microsoft Office Specialist (MOS) Expert Certification Training
- Microsoft Excel
- MicrosoftWord
- Microsoft PowerPoint
- Microsoft Outlook
- Microsoft Access
- Certified Administrative Professional
- Organizational Communication (Part 1)
- Understanding the Workplace Team
- Interacting with Stakeholders
- Communication Essentials
- Organizational Communication (Part 2)
- Networking
- Motivation, Leadership, And Change Management
- Public Speaking
- International Business
- Organizational Structures And Systems
- Legal And Ethical Issues
- Business Writing and Document Production
- Business Writing
- Software Applications
- Managing Hardware and Software
- Technology and Information Distribution
- Information Systems
- Telephone and Electronic Communication
- Copyright Laws and Intellectual Property
- Research and Analysis
- Managing Remote Meetings
- Information Distribution and Storage
- Office and Records Management
- Filing Standards
- File Security
- Creating Workspaces
- Managing Materials and Supplies
- Event and Project Management
- Event Scheduling And Management
- Travel Planning
- Meeting Coordination
- Project Management And Negotiations
- Human Resources
- Human Resources Terminology and Processes
- Employee Handbooks, Training, and Standard Operating Procedures
- Employee Records and Evaluation
- Staffing And Onboarding
- Human Resource Law and Harassment
- Financial Functions
- Budgeting Basics
- Introduction to Financial Statements
- Introduction to Banking and Statement Reconciliation
- Workplace Behaviors and Activities (Part 1)
- Goal Setting and Creativity
- Problem Solving and Decision Making
- Time Management and Stress Management
- Workplace Behaviors and Activities (Part 2)
- Planning And Controlling
- Multitasking
- Generational Distinctions
- Diversity and Inclusion
- Workplace Behaviors and Activities (Part 3)
- Supply chain management
- Purchasing and logistics
- Scheduling
- Customer service
- Becoming an Administrative Assistant and Advancing Your Career
- Duties and Traits
- Position Options
- Seeking Employment
- Career Planning
- Management Training
- Financial and Accounting Management
- Marketing Management
- Strategic Management in Operations
- Legal Issues in Operations
- Legal Aspects of Contracts
- Tax Issues
- Organizational Development and Change
- Negotiating Strategies
- Business Best Practices
- Organization Leadership and Decision Making
- Project Management for Executives
- Seven Management Disciplines
Hide Syllabus